Returns & Shipping
All deliveries are made by registered courier/eParcel and will require a signature. A street address is best however if you do need to use a PO Box, Australia Post will leave a card that your parcel is awaiting collection.
Postage on orders of $100 AUD or more is free within Australia. We charge a flat rate of $10.00 AUD postage to cover delivery expenses within Australia on orders below AUD$100.00. Australian deliveries have been calculated by amortising National Rates by eParcel which are based on cubic order size. If it is more cost efficient to send your delivery via a registered courier, we reserve the right to do so.
tracking your order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track the status of your delivery at any time.
lost or damaged goods
If your order is lost or damaged in transit, please contact us within 10 working days of placing your order so that we may assist you.
swank can send your international order via Australia Post international e parcel services. And if you need it super quick, we can also send your parcel via international courier. Please contact us and we will happily advise you on international delivery costs and timings based on your particular order and postage preference.
Whilst we go to lengths to ensure that only products without faults are sent to our customers, occasionally some things still manage to slip through the cracks, sorry. swank will accept returns of any fault once returned to the address below within 14 days of your having first received it (when your item is showing by eParcel as having been delivered to you) when accompanied by the original invoice. For our international returns policy, please contact firstname.lastname@example.org.
If you believe that your purchase has a fault, please email email@example.com your invoice number and the details of the fault and we will provide you with details about how to return the item. Shipping and handling charges are only refundable on faulty items. Please be aware it is at the discretion of the company to deem an item faulty
Make sure you clearly identify and explain the fault of your product.
Make sure you clearly identify that you would like a refund for your faulty item.
Include a copy of your original invoice in your parcel.
Post it back to the ‘Returns’ address below.
All returns will be processed within five to seven business days of receiving your parcel. Please post your item along with the original invoice to:
PO Box 6069
BAULKHAM HILLS BC NSW 2153
As swank is not liable for the loss of an item before it is returned to us, we will ask you to send returns using registered mail, the cost of which will be reimbursed subject to inspection of the returned item. Please ensure your return parcel is securely packaged so as to protect the contents and both sender’s address and swank creation’s online return address are clearly displayed on the outside of the parcel.
If you are returning an item which is faulty or incorrectly described and you would like an exchange, please email us and we will attempt to secure replacement items and, after your return has been processed, arrange the return postage on your behalf. If you would prefer, swank will arrange for a refund (see below).
returns refund policy
Once your faulty item has been received, approved and processed, the cost of your item will be refunded to the credit card or PayPal account used on your original purchase. If you are entitled to a refund we will notify you via email once your refund has been processed. Please allow 5-10 working days for this refund to show on your credit card or PayPal statement.
Please note: If the returned item is found to function as designed, but is deemed unsalable due to use, swank may, at is absolute discretion, refuse to process the request as a legitimate Return. In this instance, if you elect to have your item sent back to you, you will be sent a request for payment of postage, which will equate to the price of returning the item to you. Items found to function as designed will not qualify for any return postage costs reimbursement.
change of mind refund (not applicable to sale items)
Currently, we are unable to offer Refunds on a ‘change of mind’ basis, however if you find that your purchase is not suitable, you may return to the address below (in saleable condition and in accordance with the ‘exchange eligibility’ as outlined below) we will exchange for a different item, provided a registered self-addressed, reply paid envelope accompanies the requested exchange (please keep the tracking number as your reference). Sale items are not refundable but may be exchanged following the abovementioned procedure and provided we have the item required in stock.
Please note that to be 'eligible for exchange’, items must be returned in original condition and must be accompanied by the original invoice within 7 business days of order receipt. The item must have the tags attached, must be returned in the original packaging in which it/they was/were received, and any items that are marked, soiled, damaged or different from their original state, will not be accepted for return and/or eligible for exchange. No sale items are eligible for change of mind refund.
Exchanges must be returned to:
PO Box 6069
BAULKHAM HILLS BC NSW 2153
Please contact firstname.lastname@example.org if you have any questions as to how to proceed with an exchange.
Important Notes: Change of mind returns and or exchanges do not qualify for free return postage and will require you supply a registered, self addressed, reply paid envelope (please keep your tracking number as reference).
procedure for exchange
- Include a copy of your original invoice and your completed Exchange Form in your parcel. Remember that all items must be posted from you within 14 days of receipt (when you first received it from us).
- Post it back to the ‘Exchanges Address’ above. If you have arranged to exchange your item for a different product, please ensure you enclose a registered, postage paid completed reply envelope in which the exchanged items can be sent back to you (please keep the tracking number as your reference).
All returns will be processed within five to seven business days of receiving your parcel.
We would be happy to help you. Please contact email@example.com